*Effective Date:* 17-10-2025
*Website:* [https://tamrininstitute.com](https://tamrininstitute.com)

Thank you for choosing *Tamrin Institute*.
We strive to provide high-quality Islamic and academic learning experiences.
Please read our refund and return policy carefully before purchasing or enrolling in any of our courses or programs.

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### *1. Digital Nature of Our Services*

All our products and services — including online courses, recorded sessions, e-books, and study materials — are *digital and non-tangible*.
Once access is granted, these products are *not eligible for return*.

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### *2. Refund Eligibility*

Refunds may be considered only under the following circumstances:

* *Duplicate Payment:* If a user accidentally makes multiple payments for the same course.
* *Technical Error:* If a transaction fails but the payment is deducted.
* *Course Cancellation:* If Tamrin Institute cancels or discontinues a course before it begins.

In such cases, users must contact us within *7 days* of payment with valid proof of transaction.

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### *3. Non-Refundable Situations*

No refund will be issued if:

* You have already accessed course materials or joined any live/recorded sessions.
* You withdraw from a course after it has started.
* Dissatisfaction arises from personal preferences, time constraints, or misunderstanding of course content.

Digital content, once delivered, *cannot be “returned”* or reused — hence refund requests after access are not accepted.

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### *4. Refund Process*

Approved refunds will be processed within *7–14 business days, using the **original method of payment*.
International transaction fees, gateway charges, or currency conversion differences are *non-refundable*.

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### *5. Course Transfer or Credit Option*

In some cases, instead of a cash refund, learners may be allowed to:

* Transfer enrollment to another batch or course, or
* Receive course credit for future programs (upon admin approval).

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### *6. Contact for Refund Requests*

For all refund or payment-related queries, please contact:
📩 *Email:* [finance@tamrininstitute.com](mailto:finance@tamrininstitute.com)
📱 *WhatsApp Support:* 01612505599
Please include your name, payment receipt, course name, and reason for request.

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### *7. Policy Updates*

Tamrin Institute reserves the right to amend or update this policy at any time to reflect changes in our services or applicable laws.
The latest version will always be available at:
👉 [tamrininstitute.com/refund-policy](https://tamrininstitute.com/refund-policy)

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*© Tamrin Institute. All Rights Reserved.*